Privacy Policy for Booklexy

1. Who We Are

Booklexy is an online appointment booking platform designed to help businesses manage their bookings, accept deposits, retainers, or full payments seamlessly. Our website URL is www.booklexy.com , and the platform is owned and operated by BOOKLEXY LIMITED. You can contact us at HELLO@BOOKLEXY.COM , ADMIN@BOOKLEXY.COM .

2. What Personal Data We Collect and Why

Booklexy collects and processes personal data to provide a seamless booking experience. The data we collect includes:

2.1 Personal Information

  • Name, email, phone number, and address – Required for user accounts, appointment confirmations, and communication.
  • Payment details – Processed securely for deposits, retainers, or full payments.
  • Account preferences – To enhance user experience.

2.2 Transactional Data

  • Purchase history – To track and manage bookings.
  • Business transactions – For dispute resolution and financial reconciliation.

2.3 Technical Data

  • Cookies & tracking data – For analytics and site functionality.
  • Device & browser information – To optimize site performance.

Legal Basis for Data Collection:

  • Contractual necessity (e.g., processing payments, booking confirmations).
  • Legitimate interest (e.g., fraud prevention, service improvement).
  • User consent (e.g., marketing communications, analytics tracking).

3. Comments & User-Generated Content

Booklexy may allow users to leave reviews and feedback. The data collected in such interactions includes:

  • Name and comment details.
  • IP address (for security and spam prevention).

4. Media Uploads

If you upload media files (e.g., business logos, profile images), they may be publicly visible to customers. Avoid uploading sensitive data in media files.

5. Contact Forms

When users submit contact forms, we collect the submitted information to respond to inquiries. We retain submissions for six months for customer service but do not use them for marketing purposes unless explicitly agreed.

6. Cookies & Tracking

Booklexy uses cookies to enhance functionality and track user engagement. These include:

  • Essential Cookies: Necessary for site operations.
  • Analytics Cookies: Track visitor interactions (Google Analytics, etc.).
  • Marketing Cookies: Used for promotional campaigns.

Users can manage cookie settings in their browser preferences.

7. Analytics

We use analytics tools such as Google Analytics to improve our platform. Users can opt out by adjusting browser settings or using Google’s opt-out tools. Read Google’s privacy policy here.

8. Who We Share Your Data With

Booklexy partners with trusted third parties for payments, cloud storage, and analytics. These include:

  • Payment Processors: Paystack, Flutterwave (secure payment transactions).
  • Cloud Hosting Services: AWS, DigitalOcean (data storage & site performance).
  • Analytics Providers: Google Analytics, Facebook Pixel (user engagement tracking).

We only share data necessary to provide our services. Each third party has its own privacy policy governing data use.

9. How Long We Retain Your Data

We retain data as follows:

  • Contact form entries: 6 months.
  • Analytics data: 1 year.
  • Transaction records: 10 years (for compliance and audits).
  • User accounts: Until account deletion request.

10. Your Rights Over Your Data

Users have the right to:

  • Request a copy of their stored data.
  • Request corrections to inaccurate data.
  • Request deletion of their account and associated data.
  • Opt-out of marketing communications.

To exercise these rights, contact us at admin@booklexy.com

11. Where Your Data Is Sent

Booklexy may store data on servers outside Nigeria. We ensure compliance with international data protection laws and use encryption to safeguard transfers.

12. How We Protect Your Data

We use:

  • Encryption for secure transactions.
  • Two-factor authentication (2FA) for account security.
  • Regular security audits to detect vulnerabilities.

13. Data Breach Procedures

In case of a data breach, Booklexy will:

  1. Assess and contain the breach.
  2. Notify affected users within 72 hours.
  3. Report to relevant regulatory authorities if required.

14. Third-Party Data Sources

Booklexy may receive data from third-party integrations (e.g., social media logins, advertising networks). Such data will be used solely for platform functionality and will not be shared externally.

15. Automated Decision Making & Profiling

Booklexy may use automated systems for:

  • Fraud detection and payment verification.
  • Service recommendations based on user preferences.

Users can request human review of any automated decision affecting their account.

16. Regulatory & Legal Compliance

We comply with Nigerian data protection laws (NDPR) and relevant international privacy regulations (GDPR where applicable). Users with privacy concerns can contact us at admin@booklexy.com .

17. Contact Information

For privacy concerns or data requests, reach out to: Email: admin@booklexy.com , hello@booklexy.com 

This Privacy Policy is effective as of January 2025 and will be updated periodically as necessary.

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